Charlotte Hungerford Hospital
The Scenario:
Charlotte Hungerford Hospital, a 109-bed critical care facility in Torrington, CT has launched a “quieter hospital” initiative. However, the in-motion staff has grown weary of carrying multiple electronic devices and will resist using yet another item clipped to their belts.
The Challenge:
Turn down the volume on all of the alarms. Enable the staff to communicate more efficiently and spend additional time with patients. Ultimately, improve the hospital’s HCAHPS scores while simultaneously increasing staff job satisfaction.


