Key Considerations for Implementing Mobile Technology in the Healthcare Environment and Improving HCAHPS Scores
Mobile technology designed for hospitals has been proven to both directly and indirectly affect many areas evaluated in HCAHPS. Noise levels, for example, are the lowest ranking score among hospitals nationwide. Consolidating many hospital data and communication systems onto a single mobile device reduces the reliance on desk phones, legacy VoIP phones, and overhead paging. As use of these traditional devices decreases, noise levels are reduced, making it easier for patients to rest. The smartphone devices also connect directly to hospital data and nurse call systems, which reduces lags in communication. Clinicians can respond to nurse calls faster because they are sent directly to them as opposed to a central workstation. Both of these areas are important factors in HCAHPS and can significantly affect performance-based reimbursements.
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