CLINICAL COMMUNICATION & COLLABORATION
Unlock Efficiency Through Clinical Communication
Hospital staff communication is the largest controllable variable for increasing operational efficiency while reducing patient risk.
Learn how Mobile Heartbeat is the leading enterprise clinical communication platform trusted by top U.S. health systems.
Why Banyan for Clinical Communication?
Our difference: Mobile Heartbeat combines cutting-edge technology with unmatched professional services and customer intimacy — ensuring Banyan works at scale, tailored to your workflows.
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Proven at Scale Across Top Health Systems
Deployed and trusted.
300,000+ monthly active users at leading U.S. health systems, including HCA Healthcare.
Healthcare Enterprise Interoperability
Built for integration.
Built from the ground up as a fully interoperable platform supporting 200+ APIs for maximum flexibility.
Concierge Service to Support Your Health System
Our team is your team.
We partner with customers to drive near 100% pilot adoption and achieve industry-leading NPS.
Real World Clinical Outcomes
“AI will provide quick answers and make it easy for nurses to query all the data we have access to through our integrations with Banyan.”
Alex Horn | Senior Manager, Nursing Technologies | HCA Healthcare
Proven at Scale Across Top U.S. Health Systems
Designed for enterprise-scale complexity and mission-critical workflows, Banyan connects the right person, at the right time, with the right information.
Accelerated decision-making • Improved care delivery • Reduced patient risk • Measurable operational efficiency
1 BILLION+
COMMUNICATION
EVENTS
306K+
RECEIVED
(YEARLY)
COMMUNICATIONS
(YEARLY)
Modular, Flexible and Enterprise-Ready Clinical Communication
Mobile Heartbeat’s Banyan platform adapts to the needs of your health system — modular, flexible, and built for integration. Our tailored approach to deployments support your unique workflows while our professional services expertise delivers rapid adoption for long-term success.
Voice & Directory
Secure, high-quality calling solution – without having to leave the EHR or using a standalone dialer.
Messaging & Directory
Patients & Care Team
Alerts & Alarms
Microsoft Teams® Integration
Extend communication to all users — clinical and non-clinical — across the enterprise.
Banyan AI™
Voice Control
AI powered voice commands to seamlessly perform actions – reducing clicks and saving time.
Clinical Communication & Collaboration—Powered by Your Success
Our concierge services approach ensures smooth deployments, customized workflows, and direct engineering support that drives lasting customer success.
Length of Stay
(4.2 to 3.8 days)
NURSE CALL RESPONSE
(4 min. to 31 sec.)
ED ADMISSIONS
AMBIENT UNIT NOISE
Learn more about the impact our customers have experienced.
Streamlined Communications for Every Role
We believe the team that coordinates the fastest delivers the safest, best outcomes. Mobile Heartbeat empowers every role across the enterprise to enhance patient throughput, improve operational efficiency, and provide measurable returns.
Frequently Asked Questions
What is a clinical communication platform?
A clinical communication platform is a secure, mobile system built specifically for healthcare that lets care teams collaborate in real time. It combines messaging, voice calling, alerts, and patient information in one interface, replacing fragmented tools like overhead paging, pagers, and personal texting. The goal is to get the right information to the right person at the right time, improving coordination and patient safety.
What does Banyan offer?
Banyan is a modular, cloud-native clinical communication and collaboration (CC&C) platform from Mobile Heartbeat. It unites care teams through real-time secure messaging, voice calling, alerts, and patient data sharing in a single mobile app. Health systems can deploy the full platform or individual modules, tailoring Banyan to their specific workflows.
What makes Banyan different from other CC&C platforms?
Banyan stands out for enterprise scalability, deep EHR integration, and a proven track record in large health systems. Mobile Heartbeat supports more than 300,000 users across 300+ hospitals, including HCA Healthcare. Banyan acts as the “system of action” alongside the EHR’s “system of documentation” and is backed by hands-on professional services that drive near 100% pilot adoption.
According to Gartner®, “Clinical communication and collaboration systems enhance care-team effectiveness, optimize nursing operations and reduce toil.”1
What common communication challenges does Banyan address?
Banyan eliminates phone tag, overhead paging, and communication silos by giving care teams one secure place for every message, call, and alert. It solves the “last-mile” challenge of reaching the right clinician quickly, with the right patient context attached. This reduces delays, lowers cognitive burden on staff, and supports faster, better-coordinated care.
What types of healthcare organizations use Banyan?
Banyan serves healthcare organizations of all sizes, from large enterprise hospital systems to ambulatory care centers and private practices. Mobile Heartbeat partners with more than 300 hospitals nationwide, including HCA Healthcare and Corewell Health. Its modular design lets each organization implement only the capabilities that fit its workflows.
How does Banyan improve care team communication across departments?
Banyan connects clinical and non-clinical staff across the enterprise through one platform, using role-based routing so messages reach whoever is currently on duty in a given role. Its Microsoft Teams integration extends secure communication to administrative, facilities, and support teams. This keeps everyone, from the ED to pharmacy to IT, working from the same connected system.
Why are hospitals replacing legacy communication systems with Banyan?
Legacy tools like pagers and overhead paging are one-way, lack patient context, and slow down care. Hospitals move to Banyan for secure, mobile, role-based communication that integrates with the EHR and routes messages directly to the right caregiver. The result is faster response times, less noise, and a single modern platform instead of disconnected point solutions.
What makes Banyan a strategic platform rather than a point solution?
Unlike single-purpose tools, Banyan is a fully interoperable platform that supports 200+ APIs and connects messaging, voice, alerts, patient data, and AI in one system. It scales across multi-site health systems with centralized management and consistent standards. This platform approach reduces the cost and complexity of running many separate communication tools.
Citations
1Gartner, Magic Quadrant for Clinical Communication and Collaboration, Barry Runyon and Gregg Pessin, 14 January 2026.
Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.
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With improved operations across the hospital, we’ll empower your organization to advance patient care.