CUSTOMER IMPACT
Driving Customer Success
Customer success is at the heart of what we do
The success of our customers is ingrained in the culture at Mobile Heartbeat. By collaborating closely with our customers, we are able to equip their staff with the tools they need to get the job done, minimizing time spent on the computer and returning time to caring for patients.
“Our patients can’t believe that we can text their doctor right at the bedside and get a response without having to leave the room.”
Annette Brown
CNIO, Eisenhower Health
“In the end we chose Mobile Heartbeat because of the capabilities—the vision we saw, not only ours but with Mobile Heartbeat as well.”
Leonard “Skip” Rollins
CIO, Freeman Health System
Success at Scale
As one of our longest partnerships, HCA Healthcare has been empowered to roll out Mobile Heartbeat to every one of its nearly 200 hospitals. The benefits of implementing this technology boosted staff satisfaction, enhanced patient care and improved operations.
- 190 hospitals
- 122 million secure texts annually
- 63 million bed alerts annually
- 45,000 beds covered
Rapid and Reliable Emergency Response
The leaders at Eisenhower Health have taken full advantage of Mobile Heartbeat’s flexibility by integrating with their existing incident command for emergency response. When an active shooter threatened the wellbeing of their patients, staff and visitors in 2018, they analyzed the data to improve processes and leveraged our real-time communications to keep everyone safe. Learn more about Eisenhower’s story.
- 480 acute-care beds
- Nearly 200,000 user-generated communications each month
- 7% increase in patient satisfaction
- Length of stay reduced from 4.2 to 3.8 days
The Foundation for Mobility
Freeman is an organization that strives to provide its staff with technology customized to their unique needs. So, when they found Mobile Heartbeat, the flexibility of integrations and customization capabilities opened a world of possibility. They’ve found success from using our platform as the foundation of their clinical technology portfolio.
- 3 hospitals
- 460 beds
- 13,000 InterApp Launch Points® each month, including pathways to scheduling, rounding and medical reference applications
